Customer portal
To make work with the system easier, we built a customer portal where customers can place orders themselves by filling in their information. Customers logged in to the portal can follow the status of their orders and download invoices. The customer portal is also browser-based, so orders can be placed from anywhere in the world.
This feature saves customers time, because they can fill in everything themselves once and see the status and fulfillment of their orders straight away, as well as download the documents and invoices they need.
Benefits
The customer portal in the Terra Logistics transport management system is a dedicated space where customers manage their orders and invoices directly and follow their status. This unique area gives customers control and lets them handle all related processes easily.
The portal gives customers convenience and flexibility. They can log in anytime and anywhere, review their order history, change or create orders, see the status of invoices or simply follow which stage the logistics service is at.
Most importantly, the customer portal gives personal control and transparency. Customers can follow how their orders are being fulfilled or how the status of their invoices changes, without needing extra help from customer service. This gives them more confidence and convenience, because they can take a direct and active part in managing their logistics. The customer portal becomes an important tool that brings not only convenience but also trust and satisfaction with the services.
Other modules
1Orders and customers
- Inquiry managementReceiving customer inquiries and turning them into orders
- Order managementA transport order from inquiry to invoice
- Order and trip managementTrip plan, actuals and profitability analysis
- Customer managementCustomer contacts, documents and credit control
- Customer portalCustomers place and track orders themselves
2Planning and journeys
3Terminal and warehouse
4Fleet
5Documents and finance
- Document managementContracts, cargo documents and trip sheets
- Invoice managementInvoices, currencies and a link to accounting
- Analytics and reportingReports in tables and charts, sliced in many ways
- Reminder managementReminders about deadlines and document expiry
- Supplier/partner portalSuppliers upload CMRs and invoices themselves
- IntegrationsAccounting, banking and GPS system integrations
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