Inquiry management

Inquiry management is a key module of the transport management system that significantly improves the company's efficiency. It handles service inquiries, lets customers place orders from their own convenient portal and makes sure they are processed quickly and efficiently. The module helps companies digitize further and brings additional benefits.

How does the module help?

The inquiry management module helps organize incoming inquiries. Customers can enter orders conveniently and quickly through the Terra Logistics customer portal. This registers new inquiries in the system, and they immediately start moving through the service chain. This ensures fast and efficient customer service and increases customer satisfaction. The module also allows detailed analysis of inquiries. With status changes and filters, users can easily find the inquiries they need, whether they are new, in progress, completed or in another status. This matters not only to system users but also to managers, because it lets them follow the flow of inquiries, analyze customer preferences and make decisions quickly.

What are the benefits?

The module lets you plan trips and cargo distribution. Based on the inquiries received, you can optimize the amount of cargo and allocate working time efficiently. This saves resources, increases efficiency and lets the company operate economically. The inquiry management module is one of the key tools of the transport management system, helping to receive, process and optimize inquiries quickly. Its benefits include customer satisfaction, more digitization and higher efficiency in the company. It is an important component that contributes to successful operations and a competitive advantage in today's transport industry.