Customer management
Finding new customers and working with existing ones are among the most important tasks of transport and logistics companies. Customer management that brings positive results takes a lot of staff effort and time. Terra Logistics has many tools that automate repetitive work. The time saved can be put to good use building and maintaining relationships with existing customers and growing a sustainable business.
In the Terra Logistics system by UAB "Terra IT", customers' own systems can be integrated to automate order intake and exchange other data. The customer and carrier portals reduce the company's workload and increase efficiency, because customers can enter, manage or analyze the information they need themselves.
Finding new customers and serving existing ones are decisive factors for transport and logistics companies. Customer management is a challenge that the Terra Logistics system can make easier. The system offers a complete and efficient way to manage customers and improve their experience.
The Terra Logistics system offers automation tools that optimize processes, save time and use resources more efficiently. This lets employees focus on essential tasks such as relationships with existing customers, customer support and business development. The time and resources saved can be used effectively for serving customers and improving their experience.
The Terra Logistics system also lets you integrate your customers' systems and exchange other data. This helps reduce the workload and increase efficiency. The customer and carrier portals let customers manage their own information, saving your employees' time. This is an important step toward better customer service and overall efficiency.
The Terra Logistics system lets companies simplify customer management processes, give a better experience and so increase their competitive advantage in the transport and logistics sector. It is a complete solution that benefits both customers and the company.
Other modules
1Orders and customers
- Inquiry managementReceiving customer inquiries and turning them into orders
- Order managementA transport order from inquiry to invoice
- Order and trip managementTrip plan, actuals and profitability analysis
- Customer managementCustomer contacts, documents and credit control
- Customer portalCustomers place and track orders themselves
2Planning and journeys
3Terminal and warehouse
4Fleet
5Documents and finance
- Document managementContracts, cargo documents and trip sheets
- Invoice managementInvoices, currencies and a link to accounting
- Analytics and reportingReports in tables and charts, sliced in many ways
- Reminder managementReminders about deadlines and document expiry
- Supplier/partner portalSuppliers upload CMRs and invoices themselves
- IntegrationsAccounting, banking and GPS system integrations
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